Frequently asked questions
First the questions from site owners, below them the ones from drivers. If yours is not here, write to us.
Für Flächeninhaber
Questions people ask us a lot.
Parking management means running your space day to day: who may park when and at what rate, how payment works, and how occupancy and revenue stay in view. Hello:Parker takes this over completely, you own the space, we run it for you.
Parking lot monitoring ensures that spaces are reliably kept available for those who should be able to use them. Using registered entries and exits, licence-plate recognition calculates the associated parking duration and checks it, along with any permissions granted, against the usage terms in force at your car park. Unauthorised parkers are identified in a GDPR-compliant way and released for follow-up. Long-term learning effects ensure the proper availability and use of your parking space.
That has to be assessed individually for each parking space. Important factors are the available number of spaces, the user groups of those spaces, the location of the car park and its entry and exit options. Do spaces need to be reserved for particular users? What about peak times for incoming and outgoing traffic? Might tailbacks affect public traffic? These and other aspects have to be considered – we go into the detailed analysis with you and decide together whether entry/exit barriers make sense for your parking space or whether FreeFlow licence-plate recognition is sufficient.
Cameras at the entrances and exits read the licence plate as the vehicle drives through – with no stopping and no ticket to pull. Entry and exit are documented with a timestamp. The parking duration is calculated automatically. At paid car parks, the relevant parking time is paid shortly before departure at the local pay station, via app or online by entering the licence plate. Online payment is also possible for up to 48h after the parking session ends. At monitored car parks, and at managed spaces too, the system additionally verifies the licence plate to authorise parking.
Yes. The licence-plate capture system recognises only the plate of entering and exiting vehicles – no faces and no other personal data. The registered plates are processed in Germany and stored as well as deleted in accordance with the GDPR.
In principle, almost any site works. Our barrier-free number-plate solution needs two things: – a clear entrance and exit – the property owner or the owner's consent (also possible as tenant or administrator) If number-plate recognition does not fit your site, other systems are available. We carry out the individual assessment together with you.
You receive personal access to an online portal in which you can grant parking permissions by licence plate and by group, as well as for one-time, recurring or permanent use. Whether staff member, supplier, resident, regular guest or patient – the permission options are fully flexible to define and can be entered up to 48h after a parking session ends. In real time, without paper or pass administration and according to the access rights you require.
In principle, parking fees can be paid and authorisation for permitted parking can be provided for up to 48 hours after a parking session ends. If this does not happen, the system automatically identifies the session as a “violation”. The further handling is fully taken care of by us – from the final review to the identification of the vehicle keeper and the sanction. There is no effort for you as the operator, and no external debt collection agencies are involved.
Every parking space is unique – both in how it's organised and in the equipment it needs. For that reason we don't offer blanket flat rates. After our detailed initial conversation, we analyse the information you've provided along with your parking space. You then receive an honest offer from us for operating your car park – with no hidden costs. The system is usually implemented within 6-8 weeks of your decision to partner with Hello:Parker.
For drivers
You parked with us.
Up to 48 hours after the end of the parking event, online and by entering your number plate – as long as no payment request has been issued yet.
From the time of entry and the time of exit. Licence plate recognition records both at the entrance; the difference is your parking duration.
No. What is recorded is the number plate and the time of entry and exit. No faces, no occupants, no rolling video. Processing takes place in Germany and follows the GDPR.
Get in touch with our service team. What can still be changed depends on when the mistake comes to light, so we look at each case individually. Write to service@helloparker.com or call +49 9131 927825-3.
Write to us at service@helloparker.com. Please give your number plate and, if possible, the date and place of the parking event so we can identify it.